Woy Woy, NSW 10th October, 2012

The Manager, Golden Chain

Dear Sir/Madam

I recently spent a very enjoyable weekend at the Tropical Heritage Cairns. It is a centrally located and as extremely good facilities. Indeed, I'm sure it would compete favourably with the large 5-star chairns at a fraction of the price.

The Manager, Rosemary Robertson couldn't do enough to make sure I was compfortable during my stay.

Yours Faithfull David M




I want to tell you about an extraordinary ambassador for your city.  We were in Cairns over Easter staying at the Tropical Cairns Heritage hotel and on our last day we could not get a hire car as everything was booked out on Anzac Day, Rosemary the Manager rang every car hire places for us but not one car was available so she offered her own car for the day which allowed us to see the sights before we left.  This is a rare extremely kind and generous person who went out of her own way and did everything to make our holiday in Cairns one to remember,  I think her work should be rewarded and recognised as you have an extraordinary woman in your city and a great ambassador for Cairns.  I have travelled the world extensively and this generousity and kindness are rare indeed, - Cleo Wilkinson, Indooroopilly, Queensland

A remark by Cairns Heritage Manager, Rosemary Robertson

Since taking over in October 2010 we have had many difficulties to deal with, from flooding down south to Tropical Cyclone Yasi, which whilst leaving Cairns relatively unscathed, still managed to devestate many areas just a few hours from here, and caused havic with the tourism industry wih many cancellatiuons as travellers were uncertain of the conditions here.

However, Cairns has bounced back, beautiful, bright blue skies, cool nights and sunny days, perfect for a weekend away, only just over an hour from Port Moresby and you are able to shop, go to the movies, or just relax, and the "Tropical Heritage" is the perfect place to do all that, minutes from the Esplanade, places to eat and all the major shops.

Cairns has much to offer the guest wanting to experience the different attractions, we can help organise tickets for the Kuranda Train and Skyrail, the Tropisal Zoo, Crocodile Adventures or a trip to the Great Barrier Reef, we can also arrange a hire car for you with one of the local car hire companies we deal with, a phone is all that it takes.

We have had some memorable guests recently, one in particular was Ian Ginn and his guide dog Noah, and inspriring man who lost his sight at the age of 24 in a car accident and who now travels around the state attending audits.  This was our first experience of having a guide dog as a guest and I am pleased to day he was on his very best behaviour making lots of friends.

We also had the privelahge of welcomeing 25 students from many different countries as they participated in an orientation week for overseas students studying in Australia

Then last week we welcomed 8 students from Lockhart River School as they visited a number of boarding schools in Cairns in preparation for next year.

It is great to see many of our "wantoks" visiting us from Papua New Guinea, really helps keep us up to date with what is happening at home.

So we look forward to the possibility of welcoming you to Cairns, please give us a call on 07 4051 1211 to book your accommodation in Cairns.


Lukim Yu

Rosemary Robertson & Cynthia Bubner

Tropical Heritage Cairns

Jun 22, 2011



Geoff and I stayed in the Heritage last November just for three nights, and had a fabulous time.

Our best wishes to you all.

Caroline and Geoff

...thanks for a great stay, your advice and help with places to go and things to do was very helpful. i will definitely return to cairns and to the Heritage. There is still a lot i have not been able to fit in on this trip so i will have to return.

...Oh and can you thank the room service...

Many Thanks,


We stayed at this hotel based on reviews here at TripAdvisor and were delighted with the hotel. The location is within walking distance of the heart of downtown Cairns, but away enough to be quiet and have free parking. Managment was very helpful and accommodating. The room was HUGE! It had a kitchenette, excellent size sitting area and a really nice large bathroom. We highly recommend this hotel.

Date of Stay: December 2010

We stayed over the Christmas holiday and loved this "B & B" We travelled a long way from Chicago and the owner made us feel so comfortable. She was warm, and treated us like familiar friends! The rooms were very large and accomdated myself, husband and two children age (11) and (14). The rooms were also very clean and we loved having a mini fridge in the room. My husband LOVED the espresso machine in the lobby. We found Australia to be very expensive and this hotel offered excellent value for the money. The owner also made sure we had internet and a continental breakfast and did not charge us, (which many people do in Australia) We miss Heritage Cairns and will go back. We have travelled many places around the world and really experienced true hospitality.

Heritage is a value-for-money, mid-range hotel, located about three blocks from the city centre. We took a one-bedroom suite (bedroom, lounge and bathroom) - the suite was spacious, clean, air-conditioned and comfortable, with a small verandah. What makes Heritage stand out is the exceptional service; our hosts were very friendly and went out of their way to help with tour bookings, car hire and just general advice to make our holiday a bit more special. If it's your first trip to Cairns, you really need those little extra bits of service, otherwise you waste so much time (and money) trying to get organised.

...we stayed with you recently and would like to say how much we all enjoyed our stay and your wonderful hospitality when we were all there and we cannot thank you enough for all your help for us, thanks so much...

David and Annette Elliott

...just wanted to say thanks so much for the great welcome you gave us when we stayed at your hotel,and a special thanks for all your good advice which helped to make our stay in Cairns so fantastic.

We hope to visit again and will surely come and stay at the Heritage, in the meanwhile we will sing your praises, and recommend you when ever we can, to would be Cairns visitors.

Thanks again,

Brian and Carla

...thank you for making our stay so wonderul in Cairns...

Thinking of you and thanks again

June and Carole

Our stay was made special by wonderful lady on reception called Rosemary who kept us in stitches, and helped us organise trips etc. Hotel has a nice pool, and rooms are clean and comfortable. Good value for money.

I stayed here with my husband, about the 20th of January. We arrived a little after noon and wanted very much to take a half day tour of the Great Barrier Reef that same day. The taxi driver said it could not be done, but Margaret, the owner not only made the arrangements (for the tour I wanted) but drove us to the dock from which the boat was leaving (at 1PM). She also picked us up after the tour. We had a beautiful room with a balcony, it was like being on a south sea island, sitting among the palm trees and sheltered from the rain. It was the perfect place for an evening drink or for morning breakfast. The next day when we said that we wanted to go to Karamundi, a town near by she arranged for a bus, and again drove us to the depot at 8 AM. Arranging the bus was a little tricky as the normal mode of transportation is by train and this was her first request for a bus. The bus is considerably cheaper than the train, and took the same length of time We do not particularly find train rides to be anything special. The rooms were immaculately clean, and the location was great, less than a five minute walk to the esplanade and the center of town. We really felt we had made a friend and found one of the best places to stay that it is possible to find. The pice is right, the rooms are attractive and clean and the service is absolutely beyond belief. There is really no way to express just how great a place this is to stay. Do not hesitate for a minute, if there is availability take it, you will not be sorry.

Date of Stay: January 2011

I am back home in California after our wonderful trip to Australia.  I just want to thank you again for your hospitality and helpfulness during our stay with you.  We really appreciated your help in arranging our tour to Kuranda, reserving the shuttle to Port Douglas, and driving us to the marina.  You really made our visit to Cairns special.  The Heritage was the perfect place for us to stay.  I hope we can stay with you again some day.

I will highly recommend the Heritage to anyone going to Cairns.